About Plano / Plano Warranty

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PROTECT YOUR PASSION

Plano is a company founded on the belief that outdoor adventures go beyond the fish you catch or the game you carry out, but the experience you take in. These experiences are unlimited and available to everyone, and we appreciate and understand the determination outdoorsmen have to pursue their passion because we are a company built on that same passion and love for the outdoors.We’ve been supplying outdoor enthusiasts with equipment protection and storage solutions for over 60 years, and there’s a 4 in 5 chance that if you own a tackle box, it was made by Plano.

We’re proud of our heritage and humbled by the countless anglers, hunters and shooters that trust us with the safekeeping of their equipment.

PLANO MOLDING LIMITED LIFETIME WARRANTY

The Plano Molding Company (“Plano Molding”) limited lifetime warranty is provided at no cost to the original purchaser and covers any defects in workmanship, with the exceptions stated below, for the lifetime of the product.

Duration of warranty coverage: Lifetime means the market life of the warranted product. As long as the warranted product is in production at Plano Molding and replacement parts remain available, the product is covered.

Remedy:Plano Molding will repair any broken or defective part covered by this warranty. If repair is not feasible, Plano Molding will replace the covered part with a product of comparable composition, function, and price.

What Products are Covered:The Plano Molding Limited Lifetime Warranty applies to all Tenzing brand products, all Plano Toolboxes, all Plano Fall and Tackle products.

To determine if your product is covered by this warranty, please first check the warranty code in the upper-right corner of the UPC tag, if present. “LIF” indicates the product is covered by Plano Molding’s Limited Lifetime Warranty.

Specific Provisions and Exclusions:

This warranty does not cover aesthetic changes (changes in the product’s appearance) due to outdoor exposure.

This warranty does not cover products that have been physically altered, damaged, or subjected to negligence. Medical products are additionally exempted from defects caused through normal wear and tear. This warranty does not cover included hardware (such as dividers, handles, wheels, or fasteners), which Plano Molding warrants against defects in materials and workmanship for a period of 90 days from the invoice date.

To the extent permitted by law:

  • Plano Molding’s liability is limited to the molded product and not its contents or foam, and
  • Plano Molding is not liable for indirect, punitive, incidental, consequential, or special damages, regardless of whether a claim for such damages is based on this warranty, and
  • The remedies outlined in this warranty are the exclusive and sole remedy of the original purchaser, and
  • This warranty is in lieu of all warranties, express or implied, including, but not limited to, any implied warranties of merchant-ability and fitness for a particular purpose, and
  • Plano Molding’s liability to the original purchaser for damages shall not exceed the purchase price of the product against which damages are claimed.

Warranty Claim Procedure:

Before filing a warranty claim with J.M.Gillies Agencies, please try to return the item to the re-seller from which it was purchased. In many cases this will lead to faster resolution than a formal claim.

Any warranty claims must be made by the original purchaser within the time-frame of the warranty.

Some products require registration to activate the warranty. Please follow any warranty registration instructions included with these products (also listed on the brand’s website) before filing a claim.

Warranty claim requests must include the model number and a complete description of the defect. Where possible, images of the defect should be included.

To make a warranty claim, the purchaser must contact J.M.Gillies Agencies Pty Ltd. Email address:  sales@jmgillies.com.au

The original purchaser must obtain a return authorization (RA) number from J.M.Gillies Agencies prior to returning any product. The RA number must be included with any returned product.

Product(s) returned must be cleaned (laundered if apparel).

 

The original purchaser is responsible for paying freight costs to J.M.Gillies Agencies Pty ltd.

If  J.M.Gillies Agencies determines that any returned product is not defective within the terms of this warranty, the purchaser agrees to pay J.M.Gillies Agencies all handling, return freight and approved repairs costs at J.M.Gillies Agencies prevailing rates.